Support

Shipping and returns

Last updated: 15 July 2026.

First Cast is currently in early access. Final destinations, delivery services, charges and estimated windows will be shown before an order is placed.

Shipping

Available delivery methods and prices depend on destination, production location and parcel size. The checkout will show the full delivery charge before payment. Tracking is supplied when the selected service supports it.

Production and dispatch

Most pieces are produced to order through a specialist print-on-demand partner. Decoration begins after the order is accepted, so dispatch is not immediate. The product page, checkout and order confirmation will state the expected production and delivery window. We will contact you if a material delay affects an accepted order.

Separate parcels

Different products may be produced at different facilities. An order can therefore arrive in more than one parcel. Any material effect on delivery charges or timing will be shown before purchase.

EU right of withdrawal

EU consumers generally have 14 days after receiving eligible goods to tell us clearly that they are withdrawing from the purchase. No reason is required. After giving notice, the goods must generally be sent back within a further 14 days. A standard WearYourCatch catalogue item remains eligible where the law provides, even when it was produced after ordering. Statutory exceptions can apply to goods made to individual specifications or clearly personalised for the customer, but only where disclosed before purchase.

Return condition

Handle an item only as needed to establish its nature, characteristics and fit. Return it clean, unworn beyond fitting, and with supplied labels and packaging where reasonably possible. A deduction may be made where handling has reduced the value beyond what would be permitted in a shop.

Costs and refunds

Return postage for a standard withdrawal is paid by the customer only where this was disclosed before purchase. We cover reasonable return costs for faulty, damaged or incorrect goods. For an eligible withdrawal, we refund the purchase price and the cost of the least expensive standard outbound delivery offered. The refund is made to the original payment method within 14 days after notice, although it may be withheld until the goods are received or proof of return is supplied.

Start a return

Email hello@wearyourcatch.com with your order number and a clear statement that you wish to withdraw. You may also use our model withdrawal form. Using the form is optional and prior authorisation is not required to exercise the statutory right. We will provide the correct return address and practical instructions.

Faulty or non-conforming goods

The withdrawal period is separate from the minimum two-year EU legal guarantee. If goods are faulty, damaged, incorrect or do not match the contract, contact us for the remedy available under applicable law. This can include free repair or replacement, followed where appropriate by a price reduction or refund.